Return Policy
GossPlay Return & Refund Policy
We want you to be completely happy with your GossPlay purchase. If you're not satisfied, here's how we can help:
Return Eligibility
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Items must be returned within 30 days of delivery
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Products must be unused, in original packaging with all tags attached
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Proof of purchase required (order number or receipt)
Non-Returnable ItemsFor safety and hygiene reasons, we cannot accept returns of:
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Personal protective equipment (helmets, mouthguards, etc.)
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Opened hygiene-sensitive items (water bottles, yoga mats)
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Customized/personalized products
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Items damaged due to misuse
Return Process
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Contact our support team at returns@gossplay.com to initiate your return
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Pack items securely in original packaging
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Ship to: [Your Return Address]
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Allow 5-7 business days for processing after we receive your return
Refunds
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Refunds issued to original payment method within 10 business days
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Shipping costs are non-refundable
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Restocking fee may apply for opened items (15% of product value)
Exchanges
Prefer an exchange? Contact us within 14 days of delivery. We'll guide you through the simple exchange process for items of equal value.
Damaged/Defective Items
If your item arrives damaged or defective, contact us within 7 days with photos for immediate replacement or refund.
Questions?
Email support@gossplay.com.